Question 1

How is the cost determined?

Accepted Answer

Our pricing is determined based on the volume and type of junk to be removed. We price based on how much space your items take up in the back of our truck, broken down into fractions of the load. Our trucks are quite large, equivalent to several pickup trucks. We provide a free on-site estimate before any work begins, so you'll know exactly what to expect. There are no hidden fees or surprises.

Question 2

Can I get an exact price before you arrive?

Accepted Answer

We can't give you an exact price over the phone since we typically price based on how much space your items take up in the truck. We need to see the items in person before we can give you an exact price. The best way to get a price is to book a free, no-obligation onsite estimate. Our team will take a look at all the items you want removed and provide an upfront price before starting work.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, Zelle, and cash. Payment is collected after the service is completed and you're satisfied with the work. All payments are processed securely, and we provide a receipt for your records.

Question 4

Are there any extra fees or hidden charges?

Accepted Answer

No, we pride ourselves on transparent pricing. The price we quote is all-inclusive, covering labor, transportation, disposal, and recycling fees. Once we give you an estimate based on the volume of items, that's the price you'll pay - no surprises or hidden charges added later.

Question 5

What items do you remove?

Accepted Answer

We remove a wide range of items including furniture, appliances, electronics, yard waste, construction debris, mattresses, exercise equipment, hot tubs, and more. Our service covers everything from small cleanouts to large-scale projects. However, we cannot accept hazardous materials such as chemicals, asbestos, medical waste, or certain types of batteries and paints.

Question 6

What happens to the junk after it's removed?

Accepted Answer

At SF Junk, we prioritize eco-friendly disposal practices. Items that can be recycled are sent to the appropriate facilities, while usable items in good condition are donated to local charities. We're committed to diverting as much as possible from landfills, with over 80% of collected materials being recycled or donated. Non-recyclable items are disposed of responsibly following all regulations.

Question 7

Do you handle large or bulky items?

Accepted Answer

Absolutely! We specialize in removing large and bulky items such as furniture, appliances, mattresses, exercise equipment, hot tubs, and more. Our team has the experience and equipment to safely remove and transport even the most challenging items from anywhere on your property.

Question 8

What items do you NOT accept?

Accepted Answer

While we take most items, we cannot accept hazardous materials due to safety and environmental regulations. This includes chemicals, solvents, oils, asbestos, storage & oil drums (unless empty with top & bottom cut out), oil & waste storage tanks, and certain electronic components. If you're unsure about an item, please contact us to check.

Question 9

Do you offer same-day service?

Accepted Answer

Yes, we offer same-day and next-day service throughout San Francisco and the Bay Area, depending on availability. We understand that sometimes junk removal is urgent, so we do our best to accommodate your schedule. Contact us to check for available time slots.

Question 10

How do I schedule an appointment?

Accepted Answer

Scheduling with SF Junk is easy. You can book online through our website, or call us to arrange a time that works for you. We offer flexible scheduling options including weekends and evenings to accommodate your needs.

Question 11

Can you remove my junk if I'm not present?

Accepted Answer

In many cases, yes. We can remove items even if you're not present, as long as the items are easily accessible and you've provided clear instructions about what to take. We can also arrange payment over the phone. Please let us know your specific situation when booking.

Question 12

What should I expect on the day of my appointment?

Accepted Answer

On the day of your appointment, our team will call you 20-30 minutes before arrival to confirm we're on our way. When we arrive, we'll assess the items to be removed and provide a firm quote. Once you approve, we'll quickly and efficiently remove the items from wherever they're located, and clean up the area afterward.

Question 13

Is your service insured?

Accepted Answer

Yes, SF Junk is fully insured. We carry comprehensive liability insurance and our team is covered by workers' compensation. We take every precaution to ensure the safety of our team and your property during the removal process, giving you complete peace of mind.

Question 14

What areas do you service?

Accepted Answer

We service all neighborhoods in San Francisco including Downtown, SoMa, Mission District, Sunset, Richmond, Marina, Pacific Heights, Nob Hill, Castro, Noe Valley, and more. We also service surrounding areas in the greater Bay Area including Oakland, Berkeley, Alameda, and many others.

Question 15

Do you offer commercial services?

Accepted Answer

Yes, we provide junk removal services for businesses throughout San Francisco. From office cleanouts to retail fixtures removal, construction debris, and warehouse clearing, our team can handle projects of any size. We offer flexible scheduling, including after-hours and weekend service to minimize disruption to your business operations.

Question 16

How do I prepare for my junk removal appointment?

Accepted Answer

There's not much you need to do to prepare. It helps if you've decided which items you want removed, but our team can assist with decision-making if needed. You don't need to gather everything in one place - we'll remove items from wherever they're located. Just ensure we can access the areas where the items are stored.

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Frequently Asked Questions

How is the cost determined?

Can I get an exact price before you arrive?

What payment methods do you accept?

Are there any extra fees or hidden charges?

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